Customer Service & Phone Orders

For all inquiries regarding orders of AstaFactor™, please call us TOLL-FREE at (800) 480-6515.

For more information on AstaFactor™ visit our website at www.astafactor.com

Company & Contact Information
Address:Mera Pharmaceuticals, Inc.
73-4460 Queen Kaahumanu Highway, Suite 110
Kailua-Kona, Hawaii 96740 USA

Telephone:(808) 326-9301
Facsimile:(808) 326-9401
Website:www.merapharma.com
E-Mail:info@astafactor.com

Shipping and Handling in US

Orders are sent via U.S. Postal Service Priority Mail. Standard deliveries should arrive within 10 business days. Rush deliveries are sent via USPS Express Mail and should arrive within 2-3 business days. The following shipping and handling charges will be reflected in your invoice upon checkout:

Weight Standard Rush
up to 1/2lb $ 6.95 $17.95
1/2-1lb    6.95  20.95
 1-2lbs  8.95  23.95
 2-3lbs  15.95  26.95


For questions on international shipping, please call (800) 480-6515 or e-mail us at info@astafactor.com.

Sales Taxes

Hawaii general excise tax of 4.16%* will be added to all orders shipped to Hawaii addresses, except Oahu. *Oahu orders are taxed at 4.712%.

Payment Methods

We currently accept VISA and MasterCard credit cards. For payment by check or money order, please call toll-free (800) 480-6515.

Return Policy

Products damaged during shipping will be exchanged or refunded if returned within 30 days after receiving your order. For returns, please contact customer service at info@astafactor.com. In your e-mail, please indicate your name, address, telephone number and order confirmation number. A customer service representative will contact you as soon as possible.

Privacy Policy

Mera Pharmaceuticals, Inc. values your privacy and we are committed to protecting it.

We collect information such as your name, e-mail address, postal address, telephone number, credit card number and expiration date to process and fulfill your order and to notify you of your order status.

We will not sell your name, e-mail address, or mailing address to any third-party vendor. Your credit card information is always kept strictly confidential.